Privacy Policy

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Information We Collect

We may collect personal information that you voluntarily provide, including:

• Name
• Email address
• Phone number
• Date of birth
• Insurance information
• Medical and fertility-related information
• Appointment requests and scheduling information
• Communications submitted through our website, patient forms, email, phone, or text messaging

How We Use Your Information

We use the information we collect to:

• Schedule and manage appointments
• Respond to inquiries and consultation requests
• Coordinate fertility evaluations, testing, and treatment
• Verify insurance benefits
• Communicate important updates regarding your care
• Send appointment reminders and follow-up messages
• Improve our services and patient experience
• Comply with applicable legal and regulatory requirements

SMS/Text Messaging Communications

If you provide your mobile phone number and consent to receive text messages, Fleura Fertility may send SMS communications regarding:

• Appointment scheduling and reminders
• Consultation follow-ups
• Laboratory and testing coordination
• Insurance and billing updates
• Treatment-related reminders
• Responses to patient inquiries
• Other patient care-related communications

Message frequency varies based on your care needs and interactions with our office.

Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any text message. For assistance, reply HELP or contact our office directly.

Information Sharing

Fleura Fertility does not sell, rent, or share your personal information with third parties for marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

We may share information only when necessary to:

• Coordinate your medical care
• Process insurance-related services
• Work with laboratories, pharmacies, or healthcare providers involved in your treatment
• Comply with legal obligations
• Protect patient safety and the security of our services

All sharing is conducted in accordance with applicable privacy laws and healthcare regulations.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While no method of transmission over the internet can be guaranteed to be completely secure, we strive to maintain appropriate safeguards consistent with healthcare industry standards.

Cookies and Website Analytics

Our website may use cookies and analytics tools to improve website functionality, monitor website performance, and better understand visitor interactions.

You may adjust your browser settings to refuse cookies; however, certain website features may not function properly.

Your Rights

You may contact us to:

• Request access to your information
• Request corrections to inaccurate information
• Ask questions about our privacy practices
• Withdraw consent for communications where applicable

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

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Contact Us

Fleura Fertility

Website: https://fleurafertility.com

Phone: (917) 336-8236

Email: care@fleurafertility.com

For questions regarding this Privacy Policy or our privacy practices, please contact us through the contact information available on our website.